Frequently Asked Questions

Everything you need to know about your Orolay experience.

How do I determine the right size for my Orolay coat?

We provide a detailed size chart on every product page. Since many of our down jackets feature an oversized or 'Amazon Coat' fit, we recommend checking the specific measurements or choosing your usual size for a relaxed look.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.

How should I clean and maintain my down jacket?

For best results, we recommend professional dry cleaning. For home care, use a front-loading machine on a gentle cycle with cold water and tumble dry on low heat with tennis balls to restore the down's loft.

Do you offer international shipping?

Yes, Orolay ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected service level.

Are your materials ethically sourced?

Orolay is committed to responsible sourcing. Our down fill is RDS (Responsible Down Standard) certified, ensuring that the waterfowl in our supply chain are treated humanely.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery.