Returns & Exchanges

At Orolay, we want you to be completely satisfied with your purchase. If your new outerwear isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached to ensure they remain in brand-new condition during transit.

3

Attach the Label

Download and print your prepaid shipping label from the portal and securely affix it to the outside of your package.

4

Drop Off and Track

Take your package to the nearest authorized carrier location and keep your tracking receipt until your refund or exchange is processed.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing